QHS Complaint Form

Complaint Process

The Q’wemtsín Health Society complaint form is provided to improve services at QHS. If a complaint is directed to a member of the staff it must be given to the society’s Health Director. If the complaint is directed to the Health Director it must be submitted to the society’s Board of Directors. All complaints must be signed by the person making the complaint.

  1. A completed Complaint form is to be submitted to QHS through email, fax or mail.
  2. Submitted forms will be discussed with complainant to gather full information by either the Health Director or Board of Directors.
  3. The Health Director or the Board of Directors will discuss and review / investigate with appropriate department manager or the Board of directors depending on who complaint is in regards to.
  4. Once reviewed the Health Director or Board of Directors will communicate resolution with complainant.
  5. All actions taken will be documented and be kept in complainant’s health record that includes documented investigation, actions taken and outcomes.
  6. If complainant is unsatisfactory with resolution advise client to then direct complaint to the society’s Board of Directors.

To complete a Complaint form it can be requested through email, phone, and fax or picked up at QHS. A printable form will also be located on our website: www.qwemtsin.org

The Q’wemtsín Health Society has an option to submit suggestions anonymously. There is a form located at the end of each newsletter and on our website.

 

Click Here ——> Complaint Form

Can we have your permission?

C.O.H.I. (Children’s Oral Health Initiative)

Crystal Chartrand C.O.H.I. (Children’s Oral Health Initiative) Dental Hygienist and Natasha DeNeef C.O.H.I. Aide will once again be delivering our preventative oral health program to our expecting moms and children ages 0-7 years old. We begin our oral examinations on the children starting in September and from that examination we decide how many fluoride applications an individual child may need to support their oral health. In order to do the examinations we first need consent from the parent or caregiver of that child. Some of you may have already received phone calls and for others your child may be sent home with this year’s bright yellow consent form, please watch for these forms. The prompt return of these forms will allow us to provide service to your child as soon as we are able. Dental decay is a preventable disease and good oral health leads to good overall health. Let’s share the knowledge!

For any families or individuals wanting information on oral health matters, please don’t hesitate to call Crystal Chartrand (250)314-6732. One on one consultation can be set up.

COHI